Subject: Tech Support Candidate - Aditya Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 May 2020 01:42:47 -0700 (MST)

MTI issue 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 19:34, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aditya Kumar 
E-mail 	[email-masked] 
Phone Number 	(110092) 9999638778 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Pandav Nagar,Delhi 110092 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cms it services 	Trainee engineer 	07august2018 	14500 
Previous Employer 1 	ANI network pvt.Ltd 	Network support engineer 	30March2020 	18000 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We will check the error code first which is appeared on the screen then I will take further steps. 
1.First I will cables and connectors to check the connection of ethernet cable then i will run ncap.cpl command on internet to check wifi connections. 
2.After that I will open this site on another browser. 
3.If it is not solved then I will check browser settings and try to resolve it. 
4.If it is not resolved then I will check antivirus site restriction settings. 
5.I will go to check services.msc on commas prompt then further steps . 
What according to you is difference between Bluetooth and Wifi? 	.Bluetooth and wifi is used wireless connectivity. Wifi is more secure than bluetooth. Wifi data transfer rate is faster than bluetooth. Wifi range is also high than bluetooth. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference between good customer service and great customer service is that,in the former,you are probably only keeping your customers satisfied;while in latter, you are not only keeping them satisfied but also you are keeping them loyal. 
What according to you makes you a good candidate for customer service or technical support job? 	I can communicate with them easily,that will enhance my skills to understand their problems and resolve them in a timely manner. I can understand the feelings of others and communicate accordingly. I do every work with patience and patience is important to keep any conversation on track. I have proper technical to solve the technical issues. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4