Subject: Tech Support Candidate - Komal Singh
From: Komal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 May 2020 08:35:44 +0000

| | Tech Support Test

Name | Komal Singh
E-mail | [email-masked]
Phone Number | (91) 9971068109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New kondli new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer support executive | 15th june | 16500
Previous Employer 1 | Evolution it Pvt Ltd | Quality Analyst | | 19700
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check the error quotes that either the error is from my end or the website might not be up right now.
Then I check the network connection.
I try another browser

What according to you is difference between Bluetooth and Wifi? | Bluetooth is use to connect device without using cables while wi-fi provide high speed access to the internet .bluetooth is simple to use where wi-fi is complex and requires configuration of hardware and software.the range of wifi is grater then bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service typically means providing timely , attentive ,upbeat service to a customer and making sure their needs are met in the same way that reflect positively on the company.whereas a good customer service means providing solution to the customer only keeping them satisfied and make them happy with their own words at that time only.
What according to you makes you a good candidate for customer service or technical support job? | I am solution oriented, determined towards my work and easy going.i am also a good listener .i think these qualities make me a good customer support .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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