Subject: Fwd: Tech Support Candidate - Tijo Thomas Tijo
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 May 2020 01:24:42 -0700 (MST)

Hi Ma'am, 

No technical background. 
but seems smart enough. 
Spoken was excellent. 
Holding long experience in travel industry. 
The last Salary was 50k 
Ready to negotiate till 35k. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 22:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Tijo Thomas Tijo 
E-mail 	[email-masked] 
Phone Number 	(91) 9999745674 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Rajender Nagar , Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	I Q Infotech 	SME 	3 Apr 2020 	Above 600000 CTC 
Previous Employer 1 	Fareportal 	Sr. Travel Consultant 		
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will read the message error on the screen and check the connection and then clear the cookies and caches of the browser and try to reload it. And then check network settings , IP address if it still doesn't work then change the browser and try to reload it again. 

What according to you is difference between Bluetooth and Wifi? 	Bluetooth is essentially used to connect short-range devices for sharing data wireless while Wifi provides high-speed internet access wireless. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	GOOD CUSTOMER SERVICE is just doing your job and meeting your customers expectations while GREAT CUSTOMER SERVICE is loving your job and exceeding your customers expectations. 
What according to you makes you a good candidate for customer service or technical support job? 	I have a vast , smart knowledge of customer service and over 6+ years of experience . 
On a scale of 1 - 5 please rate your fluency in spoken English 	4