Subject: FW: Tech Support Candidate - Prashant Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 21 May 2020 07:56:17 +0000

Reject

From: Prashant Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 21 May 2020 at 12:04 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prashant Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prashant Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7906005129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indirapuram
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BYJUS-the learning app  Business development trainee    31-03-2020      21400
Previous Employer 1     Extramarks education    Customer support executive      10-10-2019      22000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will check my connection settings and disable the proxy server to see if the issue us resolved. If not i will try to open it in some other browser to see, if the issue is still on resolve i will restart the my computer because sometimes reboot can fix the problems and then i will test the website again. Still the issue is not resolved will have to check certain things which can block the website such as anitvirus, parental controls, cookies settings etc.
What according to you is difference between Bluetooth and Wifi? Basically, Bluetooth and Wifi  are the methods that provide wireless communication, but the major difference between them is that Bluetooth is a wireless technology standard that is used to exchange data over short distance, commonly used in the moblie phones.
where wifi is also a wireless standard, but it is used to connect devices wirelessly to the internet or etherner  networks such as a LAN.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   First all if you a representing a customer service of any company you should have a good knowdlege about the product or the service your company is providing.
Their are many factors that determines good and great customer service.
According to me good customer service is that if a customer is not happy with a product/ service and wants to return it or get a refund. you willingly accept the return less any restocking or trouble it causes you.
Great customer service is that if you not only graciously accept the return but let the customer know you will waive all fees associated to ensure that the experience is a good one. You then suggest alternative product/ service that might fit them based on their feedback on the initial experience.
What according to you makes you a good candidate for customer service or technical support job? As, I have a prior experience in the role of customer service in Extramarks Education, where i have to assist the customers over the phones or mails to get their queries resolved related to the product. So, basically I have the experience to handle the clients over the phone or mails and know how to retain them or handle the situation clamly.
Apart from this, I am a quick learner and adaptes in the situation accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English  4