Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 18:52:09 -0400

| | Tech Support Test

Name | Shivam Sharma
E-mail | [email-masked]
Phone Number | (110053) 9625796106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | News channel | Video edit and 📷 | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connection.
I will try 2 times for that website.
If browser is not working yet, then I will open that wrbsite in chrome or in uc browser.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for transfer the file, images, videos etc.
Wifi is just like a second internet option.  That connect from other phones or direct from itself.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is only a normal .
Great service attracts a customer for again visit.
The common precption is that good customer service provides nothing more than just basic support and that great customer service keeps customers coming for more delighting them with expectional experiences.

What according to you makes you a good candidate for customer service or technical support job?

We should communicate in a polite way.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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