Subject: Tech Support Candidate - nitin saini
From: nitin saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 16:39:28 +0000

| | Tech Support Test

Name | nitin saini
E-mail | [email-masked]
Phone Number | (01332) 323433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector 66 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cyfuture india | TSA | 22/03/2020 | 30500
Previous Employer 1 | ienergizer | CCE | 06/07/2018 | 22000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

ERROR:This webpage is not available.
This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, following steps is to be taken:

1.Check the web address.

2.Check the web address in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
3.Delete your cookies,a broken cookie file can cause errors.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wifi provide wireless communication and uses radio signals for doing so. The main difference between Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing good customer service and delivering great customer service is that,you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | i have work experience in both the profiles(technical support or customer service), my experience inbuild  the customer services qualities while my technical graduation helps to support customer for their technical concerns.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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