Subject: Tech Support Candidate - Shah farahan Ahmad
From: Shah farahan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 11:43:56 -0400

| | Tech Support Test

Name | Shah farahan Ahmad
E-mail | [email-masked]
Phone Number | (110025) 7007914724
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | My Operator | Vendor Operation Executive | 20-04-2020 | 20000
Previous Employer 2 | Ahmed metal works | Supply chain executive | 28-12-2020 | 17000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The step i would take for troubleshoot is as follows

1- I will check my internet connection.
2- I will try to clear cookies and cache and if the
problem still exists there might be a problem
with the website.
3- I will try to open the same website in another
browser may be the my browser is not
compatible with the website.

What according to you is difference between Bluetooth and Wifi? | The main difference between bluetooth and wifi is that the bluetooth is used to connect two device to transfer files while the wifi is used to get connected with the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is the satisfaction level of the customer for example offering solutions when the problems come up will fall under the category of good customer service on the other hand to provide great customer service you have to be proactive you should be in touch with your client regularly and try to provide solution before the problem arises.

What according to you makes you a good candidate for customer service or technical support job?

According to me to make someone a good candidate for the above mention job is as follows.
1- One should be a good listener.
2- One should have the knowledge of the
product.
3- One should have the ability to response
quickly.

In my previous job as vendor operation executive i had to deal both with clients and vendors and as it was an IT solution company the communication was mainly done on phone.From understanding the need of the client till resolving the query which arises time by time was a part of my job that's is why i belive the my previous experience and the above mentioned quality which i believe i have makes me a good fit for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |