Subject: Tech Support Candidate - Sarthak Sinha
From: Sarthak Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 11:23:34 -0400

| | Tech Support Test

Name | Sarthak Sinha
E-mail | [email-masked]
Phone Number | (94556) 93292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll clear the cache of a browser and then try if it is again giving an error then, I'll update my network adapter if the problem is still there then I'll switch to Google's DNS server if again the problem is not resolved I'll switch to another browser.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is primarily used to connect devices without using cables and used to transfer data in a short distance while Wifi provides high-speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, Good customer service is to only keep our customers satisfied while Great customer service is not only keeping them satisfied also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

According to me, the following points can make me good in a technical support job:
1. I can do work and deliver exceptional results.
2. I will fit in beautifully and be a great addition to the team.
3. I possess a combination of skills that I think could make me good at this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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