Subject: Tech Support Candidate - Aanchal Gupta
From: Aanchal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 11:04:59 -0400

| | Tech Support Test

Name | Aanchal Gupta
E-mail | [email-masked]
Phone Number | (91) 9784581204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kota, Rajasthan

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NAp |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, I will follow these steps:
1 Verify that a problem actually exists.
2 What exactly is the problem?
3 Isolate the cause of the problem.
4 Correct the cause of the problem.
5 Verify that the problem has been corrected.
6 Follow up to prevent future problems.

What according to you is difference between Bluetooth and Wifi? | The main difference is that bluetooth is used to connect devices without using cables and is used for exchange data over short distances ,while Wi-Fi provides high speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is that, in the former, we are probably only barely keeping our customers satisfied; while in the latter, we are not only keeping them satisfied but we are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer, good communication skills and willingness to help someone by providing the correct information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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