Subject: Tech Support Candidate - Shubham Kumar Yadav Shubham
From: Shubham Kumar Yadav Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 10:57:37 -0400

| | Tech Support Test

Name | Shubham Kumar Yadav Shubham
E-mail | [email-masked]
Phone Number | (+91) 8273544866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Minda Corporation pvt ltd | Engineer | 22march | 22000
Previous Employer 1 | NA | NA | Na | Na
Previous Employer 2 | NA | Na | Na | N

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Clear the Cache of Your Chrome Browser.
Step 2: Update Your Network Adapter.
Step 3: Switch to Google's DNS Server.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for data exchange between 2 mobilephones .
Wifi is used to provide high speed internet to any device

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Provide best service with minimum delay.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skill and patience to listen upto customer's query and resolve it with satisfactory answers.I have hands on computer and Ms office.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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