Subject: Tech Support Candidate - Saurav Das
From: Saurav Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 10:46:09 -0400

| | Tech Support Test

Name | Saurav Das
E-mail | [email-masked]
Phone Number | (91) 7003605309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ISON BPO(Paytm Process) | Senior CSA | 30/4/2020 | 16300
Previous Employer 1 | NETAMBIT(Paytm Inhouse) | CSA | 16/5/2019 | 13000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To troubleshoot the problem I need to confirm where the problem lies, for that first I need to check the internet connection of my system, if my system is not connected to the internet then I need to  make that correct. But, if my internet connection is okay, then I need to try to browse any other website, if the website opens perfectly then the issue may be with the website itself.

What according to you is difference between Bluetooth and Wifi?

Both the Bluetooth and the Wifi is used to provide wireless communication but there are certain differences between them.
1. Wifi is used to transfer data for a devices at a greater speed as compared to Bluetooth.
2. Wifi can be connected to more number of devices as compared to Bluetooth.
3.The signal range of Wifi is longer as compared to Bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main objective of customer support is that, to understand the issue of the customer and provide the resolution. Here comes the difference between the good and great customer service, in good customer service you just provide the solution as  a part of your job, but in great customer service you place himself in the place of the customer and  provide the resolution. Also, after the resolution , given the customer feedback, in good customer service you just take it as feedback but in great customer service you work upon the feedback to make your process much more smoother.
What according to you makes you a good candidate for customer service or technical support job? | The aspects that make me a good candidate for customer service is that, I'm very patience and polite and I have great listening skill.The best part is that, I can handle an irritated customer, make him understand that I'm the best possible resource available to provide him the perfect solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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