Subject: Fwd: Tech Support Candidate - Ekta Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 07:09:31 -0700 (MST)

Looking for work from home. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 11:53, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ekta Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 9266890691 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Artech Infosystem 	Technical Recruiter 	31 May 	30000 
Previous Employer 2 	Perseverance It Solution 	Technical Recruiter 	27 Feb 	20000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will check internet connection. 
if its ok then 
I will open dev tools by pressing ctrl+shift+i in chrome and check for networks, if its ok then 
I will check console for errors, 
if there is no error in console then i will find number for the customer care of that website and call them. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is used to share data between mobiles in a well defined range but wifi is used to access the internet over different devices like mobile, laptop, tablet etc. 
The range of bluetooth is 10 meter but the maximum range of wifi is 100 meter. 
The bandwidth of bluetooth is less as compared to wifi. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	when you treat a customer just like your duty only then its a good customer service but if you treat a customer as your priority, resolve their concern & check as well after provide the services. 
What according to you makes you a good candidate for customer service or technical support job? 	Soft spoken, communication skills & technical knowledge, troubleshooting skills & able to find the solution if i don't have.