Subject: Fwd: Tech Support Candidate - Haymant Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 07:01:56 -0700 (MST)

Non-technical background. English was good. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 11:45, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Haymant Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 7016801218 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Greater noida West 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Amazon 	Customer service executive 	20/10/2019 	23000 
Previous Employer 2 	Tech Mahindra 	Guest experience manager 	30/05/2018 	
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check my internet connection first, then i will check if the other websites are working fine or not, then i would refresh the computer and try browsing that website again, if the website is still displaying an error, i will assume the server is down and will try again later on. 
What according to you is difference between Bluetooth and Wifi? 	Wifi offers high speed internet connectivity, and Bluetooth is just a mode of connection between one device and another to transmit files such as videos, music etc. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means we have given correct 
and best possible resolution to the customer, Great customer service means we have connected with the customer very well, we have created a trust and other than giving resolution we are providing alternative options to the customer as well, and with our resolution the customer is totally satisfied. 
What according to you makes you a good candidate for customer service or technical support job? 	the candidate should have good communication skills, the candidate must be fluent in the language in which he will be speaking to the customer and the Candidate should have excellent knowledge about the process.