Subject: Fwd: Tech Support Candidate - Avinash Dass
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 06:53:14 -0700 (MST)

Fresher, 
Don't have a technical background too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 18:16, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Avinash Dass 
E-mail 	[email-masked] 
Phone Number 	(+91) 9716528141 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Gandhi Nagar,Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will first look if the site is blocked from my browser or not by going to the settings 
2)Clear the cache and the cookies 
3) Try to open it from an another browser 
What according to you is difference between Bluetooth and Wifi? 	Both provides wireless communication but the main difference is that wifi is being used to provide high access to the internet connection in one's wireless devices but the bluetooth is being used to connect devices wirelessly without using wires like audio devices, earphones, headphones or can be used to transfer data wirelessly. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good means that we provide a solution to the customer but the response from the customer is not so good, we hardly meets up with the satisfication of the customer. Great customer service means we give our best to meet up the problems facing by the customers and solve them efficiently and also get good response back. 
What according to you makes you a good candidate for customer service or technical support job? 	Its my hobby from my childhood to operate and fix the technical error we face in our day to day life while operating the systems. I love to learn the troubleshooting problems and software solution. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4