Subject: Fwd: Tech Support Candidate - saurabh bhandari saurabh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 06:49:44 -0700 (MST)

Broken English, 
Also don't have technical background. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 12:18, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	saurabh bhandari saurabh 
E-mail 	[email-masked] 
Phone Number 	(110096) 7290803122 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	mayur vihar phase3 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HT media 	senior executive 	2020 	19000 
Previous Employer 1 	tech Mahindra 	customer service 	2018 	16000 
Previous Employer 2 	kinoftrech 	customer service 	2019 	18000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If I having problem in opening www.ndtv.com on my computer browser.so first i will check that my computer is connected to your network.ater that I will check my WiFi settings or make sure that my cable are connected or not.afer that resart that and try again 
What according to you is difference between Bluetooth and Wifi? 	The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal. 
What according to you makes you a good candidate for customer service or technical support job? 	The key thing they need for delivering outstanding customer service is a passion for helping people. A passion for service goes for hand-in-hand with friendliness and a personable attitude. ... Your customers can hear characteristics such as passion and friendliness over the phone and even read those traits in emails.