Subject: Re: Tech Support Candidate - Hemlata Shandilya
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 20 May 2020 13:43:44 +0000

How was spoken English?

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 May 2020 at 7:11 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Hemlata Shandilya

Fresher,
Non Technical background.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 20 May, 2020, at 15:40, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Hemlata Shandilya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0120) 9725031882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Greater Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check what is the main reason for the error. If the error is server related then it will automatically resolve in a while but if the problem is related to the network connectivity then i will first check whether my internet connectivity is proper or not.If the connection has been done again then i will again try and refresh the page and if there is no further problem the site will open.
What according to you is difference between Bluetooth and Wifi? Bluetooth is mainly used for data transfer between devices(usually mobile phones) and its range is very limited. WiFi is mainly used for internet connectivity and is range is more than that of Bluetooth and WiFi is also more secure than Bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A 'Good Customer Service' is one where we provide the customer our services in hope that he will come back to us again but in 'Great Customer Service' we will now that the customer will come back to us again because we will provide him/her such kind of satisfaction. He/she will become loyal to us.
What according to you makes you a good candidate for customer service or technical support job? I am a deserving candidate because of the following reasons-
1- I am quick learner.
2- I am a very good speaker.
3- I can multitask.
4- I have a good sense of understanding of the situations.
On a scale of 1 - 5 please rate your fluency in spoken English  4