Subject: Fwd: Tech Support Candidate - Ashwani Tiwari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 06:34:17 -0700 (MST)

was using Hindi fillers while interviewing. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 12:51, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ashwani Tiwari 
E-mail 	[email-masked] 
Phone Number 	(91) 8765282840 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IIM 	senior team head 	11 march2020 	27000 
Previous Employer 1 	Olx 	Backoffice 	22 dec 2018 	17500 
Previous Employer 2 	Bsnl 	Backoffice 	6 months 	12000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I am going to first check the internet connection on my computer. 
After ensuring that the internet connection is fine I will try to browse the website once again. 
Post this step, if the issue still persists I will clear the caches and cookies on my browser and try opening the website again. 
If the issue is still not resolved I will try opening the website from a different browser. 

And repeat all the above mentioned steps again. 

Hopefully the issue will be resolved. 

What according to you is difference between Bluetooth and Wifi? 	Bluetooth and Wifi are ways that provide wireless communication. The main difference is that bluetooth is used to connect devices without cables wherein Wi-Fi provides hi-speed access to the internet. Bluetooth is a technology that enables data exchanges over short distance(less than 30 feet) usually between personal devices. Wifi has a wider range (upto 300 feet) and the main function is to connect ethernet and internet. 

Both the devices work on similar technologies the main difference is in the range. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service means to solve the user issues at the earliest. Wherein great customer service would mean personalizing the solution and listening to the needs of the customers and then taking the ownership of the customers issue. This just enhances the user experience a notch up. 
What according to you makes you a good candidate for customer service or technical support job? 	A good candidate for these roles should be a great listener and should not make any assumptions. A great candidate would always carry a smile on his face while interacting the clients as they are the face of the organization. 

He should take ownership of the issue and assure the customer that his issue will be resolved.