Subject: Fwd: Tech Support Candidate - Prachi Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 06:29:20 -0700 (MST)

She is fresher, 
Not confident while speaking. 
Looking for work from home. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 12:30, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Prachi Singh 
E-mail 	[email-masked] 
Phone Number 	(+91) 8851878387 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Mayur Vihar Phase 3 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I). I'll start by checking my internet connection that whether or not I'm connected to the internet or not. 
II) I'll try to reload the page. 
III) I'll check whether or not I've entered the correct website. 
IV) It's also possible that the problem might not be from my end rather the problem is from the server side. 
What according to you is difference between Bluetooth and Wifi? 	I) Bluetooth is a wireless technology that is used to share data between the two devices within the close proximity.The speed of transmission in case of Bluetooth is really slow and also transmission of data through this mode is comparatively less secure. 
II) Wifi is also a wireless technology but multiple devices can be connected with it at a given instant of time.It is more secure and speed is also good.It can be used for operating full scale networks. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Both of type of services lead to customer 'satisfaction' but the good customer service never results in customer 'loyalty'. 
If we provide the customer with great service then the customer might return to us in the future for the similar problems.One should always go an extra mile to help out his/her customer as this might not only result in that particular customer returning to us in the future but might also attract other customers. 
What according to you makes you a good candidate for customer service or technical support job? 	I) I've good communication skills and a good command over English language. 
II) I can patiently deal with the customers and help them resolve their issues. 
III) Being a BCA student,I've good techical knowledge.