Subject: Fw: Tech Support Candidate - Kamal Nagpal
From: Saurabh Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 13:28:07 +0000

This guy is full of lies.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Kamal Nagpal <[email-masked]>
Sent: 20 May 2020 5:25 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: Tech Support Candidate - Kamal Nagpal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kamal Nagpal
E-mail  [email-masked]
Phone Number    (91) 8745983793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Tilak nagar New delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical support l1    13 april 2020   21k
Previous Employer 1     Quatrro Remote Desktop Technical support L1     3 March 2019    14k
Previous Employer 2     ITS computers PVT LTD   Core IT 3 May 2017      10k
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Will check first if the issue is with all the sites or just ndtv. com
if the issue is with single site then will check for the online status for the server for ndtv and if they are also online, depending upon the error I will proceed with the troubleshooting.
1. Clearing browser history along with cache and history.
2. Will clear the temporary files for the system.
3. The next step would be to reboot the system and then check again.
What according to you is difference between Bluetooth and Wifi? The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is just meeting the customer expectation and fulfilling all the needs however great customer experience holds the higher stage in comparison to good customer service where we exceeds the customer expectation and enhance customer's experience.
What according to you makes you a good candidate for customer service or technical support job? I have been in customer service field for last 5 years in which I have worked with three different companies serving the customers and exceeding all the expectations. I have been one of the dedicated and top performers in all the companies. Almost every month I was among the top 10 representatives in previous organisations. However my achievements are just part of my service that I provide to customers. I handle customers as if they come to me not to the organisation for there concerns and try my level best to resolve their concerns or provide alternate for the time being. In all of my previous organisation I use to provide technical support which is makes me a perfect candidate for technical customer service executive.
On a scale of 1 - 5 please rate your fluency in spoken English  4