Subject: Fwd: Tech Support Candidate - Manoj Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 06:25:19 -0700 (MST)

Last Salary- 46000 
Expecting Near about the same. 
English was broken. 
Technical background 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 17:03, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Manoj Yadav 
E-mail 	[email-masked] 
Phone Number 	(+91) 9015258983 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Vaishali Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Diverslynx Pvt Ltd 	Sr IT Recruiter 	17 April 	46000 
Previous Employer 1 	TPI Staffing Pvt Ltd 	IT Recruiter 	15 Jan 	42000 
Previous Employer 2 	IDC Technolgies 	IT Recruiter 	18 Jun 	32000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check for internet connectivity, if the internet icon shows no internet connectivity, I will resolve internet issues and enter the URL again. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is data transfer between two devices, pairing is done between two devices only, however in wifi technology a central device is connected to all user devices, it is primarily used for internet usage. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is limited to resolving current issues of customers, however great customer service involves empathy, going extra mile in providing great experience to customers, asking for any further assistance, and leaving a great impression on customers. 
What according to you makes you a good candidate for customer service or technical support job? 	My people skills, excellent fluency in English, past experience in customer facing roles and being tech savy makes me perfect match for this role. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5