Subject: Fwd: Tech Support Candidate - Kamal Nagpal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 06:16:51 -0700 (MST)

Don't have a bike to travel, currently staying in Tilak Nagar. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 17:25, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Kamal Nagpal 
E-mail 	[email-masked] 
Phone Number 	(91) 8745983793 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Tilak nagar New delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Technical support l1 	13 april 2020 	21k 
Previous Employer 1 	Quatrro 	Remote Desktop Technical support L1 	3 March 2019 	14k 
Previous Employer 2 	ITS computers PVT LTD 	Core IT 	3 May 2017 	10k 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Will check first if the issue is with all the sites or just ndtv. com 
if the issue is with single site then will check for the online status for the server for ndtv and if they are also online, depending upon the error I will proceed with the troubleshooting. 
1. Clearing browser history along with cache and history. 
2. Will clear the temporary files for the system. 
3. The next step would be to reboot the system and then check again. 
What according to you is difference between Bluetooth and Wifi? 	The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. 
Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is just meeting the customer expectation and fulfilling all the needs however great customer experience holds the higher stage in comparison to good customer service where we exceeds the customer expectation and enhance customer's experience. 
What according to you makes you a good candidate for customer service or technical support job? 	I have been in customer service field for last 5 years in which I have worked with three different companies serving the customers and exceeding all the expectations. I have been one of the dedicated and top performers in all the companies. Almost every month I was among the top 10 representatives in previous organisations. However my achievements are just part of my service that I provide to customers. I handle customers as if they come to me not to the organisation for there concerns and try my level best to resolve their concerns or provide alternate for the time being. In all of my previous organisation I use to provide technical support which is makes me a perfect candidate for technical customer service executive. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4