Subject: Re: Tech Support Candidate - Pranav Srivastava
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 05:54:32 -0700 (MST)

ok 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 18:06, saurabh <[email-masked]> wrote: 

offer him 30k 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Pranav Srivastava <[email-masked]> 
Sent: 20 May 2020 1:25 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]> 
Subject: Tech Support Candidate - Pranav Srivastava 

	

	
			Tech Support Test 
		
	Name 	Pranav Srivastava 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8447406389 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Shalimar garden 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Absas Solutions Pvt ltd 	Sr.associate 	9th jan 	32,500 
Previous Employer 1 	Paytm 	Associate 	5th May,2015 	18,500 
Previous Employer 2 				
	You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The following steps that,I would take to troubleshoot are:- 
1) I would check all the connections at first i.e Lan,internet connection. 
2) I would check that,if same problem persists with other websites too? 
3) I would try to open website in some another browser. 
4) I would go to settings option and then ,will clear all the cache memory and browsing history. 
5) I would again try to open same website in normal and incognito mode. 

	What according to you is difference between Bluetooth and Wifi? 	Bluetooth used to exchange the data over small distances whereas, wi-fi used to exchange the data over those distances and with high speed. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service could be a type of one way communication while great customer service could be 2 way communication including regular followups and satisfactory resolution. 
	What according to you makes you a good candidate for customer service or technical support job? 	Customer service job is all about interacting with our clients with a goal to resolve their queries at best and I do have this quality which helps me in engaging with my clients for long.I do have the necessary patience which helps me undergo enormous pressure with much ease. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5