Subject: Tech Support Candidate - Akash Goyal
From: Akash Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 08:48:41 -0400

| | Tech Support Test

Name | Akash Goyal
E-mail | [email-masked]
Phone Number | (91) 8527233598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra limited | Csa | February 13, 2020 | 15000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet connection strength in bottom right corner of my screen.

If the internet/wifi is working, i will close the browser, refresh my PC and try again.

If again the issue persists, i will check the website URL. If everything is good and still site is not opening, I will check for proxy or i will try a different browser.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and wifi both are used for wireless connections.

However, wifi has a longer range than Bluetooth.

The security of Bluetooth is less compared to wifi.

Bluetooth only connects devices but wifi can connect devices to Ethernet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service simple resolves the customer's issue. Great customer service resolves the issue and also educates customer to do better in future for the same issue. Great customer service give extra information proactively.
What according to you makes you a good candidate for customer service or technical support job? | I have more than 1 year experience in customer service. I am a fast learner. I get others concerns easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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