Subject: Tech Support Candidate - Rahul Dangwal
From: Rahul Dangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 12:20:05 +0000

| | Tech Support Test

Name | Rahul Dangwal
E-mail | [email-masked]
Phone Number | (110084) 7011774745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari, Delhi-110084

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JS Solar Tech India Pvt Ltd | Service Engineer | 1 may | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i will check that my computer is getting proper internet or not because their may be possibility that internet connection is low.

Then after checking internet if the internet is proper then i will check and run other websites.

After checking that other website is working or this websites (www.ndtv.com) is not working then there may some problem with website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth has very less range as compared to wifi.
Bluetooth is not advance as compared to wifi.

The speed of transferring data of Bluetooth is vey less as compared to wifi.

Bluetooth consume very low power as compared to wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is simply related that we are getting issues by customer and resolving it.

But the great consumer service means giving giving excellent service to consumers till the starting to end with  happiness.

What according to you makes you a good candidate for customer service or technical support job?

The things which makes me good candidate for customer service that i can give my all efforts to resolve the consumer issue and i can able to define the things in a easy and effective way. So by this i think that it make me a good customer service person.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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