Subject: FW: Tech Support Candidate - Vikas Badgoti
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 May 2020 11:58:31 +0000

Reject

From: Vikas Badgoti <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 May 2020 at 12:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vikas Badgoti

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vikas Badgoti
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8882541244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Crossing republik Ghaziabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        -NA-
Previous Employer 1     -NA-
Previous Employer 2     -NA-
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     If I try to do so, Firstly check out the internet connection wheather it is working or not.Then clear cookies and cache files and try again with proper logical sequence.
What according to you is difference between Bluetooth and Wifi? Bluetooth is a wireless technology by which we can share data at a maximum range of 10m.whereas,Wife is used to allow access to the internet but bluetooth doesnot.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   As per me,the main difference between good and great customer service is that with respect to good customer service barely provides satisfaction..As about great customer service means providing satisfaction and maintaining loyalty as well.
What according to you makes you a good candidate for customer service or technical support job? As I have mentioned in my CV.
That key points for a good candidate for CS or TSJ.
The following qualities plays a vital role,as follows:-

1) Patience.
2) Ability to influence the customer and team.
3) Knowledge of product.
4) Determination to give good outcome.
5) Co-operation with team.
6) Stamina to talk untill client gets proper solution.
7) Sense of responsibility,if any mistake is done.
8) Power of expression
9) Initiative should be taken to provide help if your
    company member is in doubt of something.
10) Liveliness to be maintained with colleagues and customers.