Subject: FW: Tech Support Candidate - Radhika Surendran
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 May 2020 11:30:35 +0000

Reject

From: Radhika Surendran <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 May 2020 at 12:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Radhika Surendran

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Radhika Surendran
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8860277032
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      East delhi-dilshad garden
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        MGS     Floor manager   9th March 20    30000
Previous Employer 1     RGCI    seen. Executive FO      April 17        30000
Previous Employer 2     Max hospital    Coordinator     Dec 15  20000
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     If  the browser get an error because of poor network connection.   If we see  this error we  take some steps to fix the error.
.... Refresh the pafe
....  Restart browser
Or
Restart computer  and update browser
What according to you is difference between Bluetooth and Wifi? Bluetooth is used to connect device without cables and WIFi is high-speed internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Difference between
GOOD C. S.
Responds within 24 hours
If a CS is busy with a phone with a customer, another customer walks in the office,  inform them to attend soon after finish calls. If a customer is irritate and  offensive try to our best to help them. Respond  through mail  within 24 hours

GREAT CS
Respond customer within minutes
If busy on the phone,  another customer walks hold the phone and keep busy the customer then attend call
If a customer is irritate first apologize and  resolve the matter with the help of seniors
What according to you makes you a good candidate for customer service or technical support job? A positive attitude
Cooperation
Teamwork
Goal oriented
Good communication and well behaviour