Subject: Tech Support Candidate - Komal Demla
From: Komal Demla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:25:56 -0400

| | Tech Support Test

Name | Komal Demla
E-mail | [email-masked]
Phone Number | (91) 9643507800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Geeta colony

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pentashiva Infraventures pvt. Ltd. | accounts executive | 30-04-2020 | 12000
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the internet connection then check internet troubleshoot enables, it will be working after doing this.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is working for connectivity with devices like headphones, neckband, or sharing data from one device to another.
Wifi may be local area network which we are using for browse anything we want like you tube, google, connecting mobiles, laptop and so on

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1 customer service is the first preference for all the companies we have to do is solving problems of customer is good but if we do something exclusive for them that comes satisfaction this is great service.
2 we are solving the problems is good but valuable time - we have to solve the problem in limited time without wasting time is great service.
3 Listen carefully to the customer is good if we represent and solving efficiently that is great.
4 Speaking and representing is good, if we speak slowly that would be understandable to customer.

What according to you makes you a good candidate for customer service or technical support job? | problem solving skills, hardworking, work on time, without seeing the watch or we can say timing i can work anytime, motivating
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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