Subject: Tech Support Candidate - Shashank Banduni
From: Shashank Banduni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:24:32 -0400

| | Tech Support Test

Name | Shashank Banduni
E-mail | [email-masked]
Phone Number | (110032) 8851221398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vishwas Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ARVATO | Customer Support Excecutive | 03-01-2019 | 17.5
Previous Employer 2 | IGT Solutions Pvt. Ltd. | Process Associate | 01-03-2020 | 22.5

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Whether the website is down.
Check whether the website loads in a different browser or not.
Check Windows Hosts File.
Clear Browser's cache and Browsing History.
Clear Computer’s DNS cache
Sometime we need to restart the computer.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

“Good” customer service and delivering “Great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied you are also keeping them loyal
Good Customer Service means you are doing what the customer wants but Great service means that you are giving the extra services apart from your job to make him happy.
Good services means meeting expectations and Great service means exceeding the the expectations.
Good service means solving the problem, Great service means solving the problem with personal touch.

What according to you makes you a good candidate for customer service or technical support job?

I am enthusiatic and having good communication skills.
I believe in empathy instead of sympathy.
I put my hard work in smart work.
I possess a combination of skills and experience that make me stand out from the crowd.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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