Subject: Fwd: Tech Support Candidate - Shubham Jain
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 04:11:06 -0700 (MST)

Hi Ma'am, 

This candidate is fresher. 
English was good. 
Salary Expectation- As per company norms. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 13:52, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shubham Jain 
E-mail 	[email-masked] 
Phone Number 	(+91) 6287816925 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Noida sector 73 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 				
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will refresh the page 
Then will try opening Google if it doesn't 
I'll check my internet speed if still it doesn't 
I'll call my network provider 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is less efficient and slower medium of file or data transfer having a lesser range and transfer speed whereas wifi has a better efficiency and can transfer file or data faster and has a comparatively wider range and a better bandwidth 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	
A good customer service is satisfying a customer's needs or telling them about their queries and solving their queries whereas a great customer service is keeping the customers loyal to you by making them feel that you are Alwayse there to help them whenever they need. This helps in increasing customer relationship. Am a BTech graduate and have a good 
What according to you makes you a good candidate for customer service or technical support job? 	i am a BTech graduate and apart from it have a good knowledge about technical terms and things like that secondly I have a good communicate skill and can convince people easily 
On a scale of 1 - 5 please rate your fluency in spoken English 	4