Subject: Tech Support Candidate - Sheikh Khurram Yunus Sheikh Khurram
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 04:06:08 -0700 (MST)

MTI Accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 13:11, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sheikh Khurram Yunus Sheikh Khurram 
E-mail 	[email-masked] 
Phone Number 	(+1) 6392153954 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Zakir Nagar New Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Shoppers Stop limited 	Team leader 	Na 	20000 
Previous Employer 1 	Reliance brands limited 	Fashion consultant 	23-6-2018 	16000 
Previous Employer 2 	Alshafa builders 	Marketing executive 	02-07-2013 	10000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The first step that I will apply will be checking on my internet connection and will reset the connection and if there will be any problem in the internet connection then I will Fix the internet connection . 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is used for connecting short range sharing devices and WiFi is used for connecting long range internet devices. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means to handle the customer's quiery and great customer service means Customer relationship management, customer satisfaction Index and at last having knowledge of the product and services which are being offered by the company. 
What according to you makes you a good candidate for customer service or technical support job? 	Good negotiation skills 
Good listening skills 
Good communication skills 
Ability to perform in any circumstances 
Fair knowledge to handle the Quiery of the customer 
On a scale of 1 - 5 please rate your fluency in spoken English 	4