Subject: Fwd: Tech Support Candidate - Rishabh Thakral
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 May 2020 03:58:46 -0700 (MST)

This guy staying in Dwarka, 
No Technical Background 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 14:11, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rishabh Thakral 
E-mail 	[email-masked] 
Phone Number 	(91) 8383814628 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	n/a 			
Previous Employer 1 	n/a 			
Previous Employer 2 	n/a 			
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	IF A WEBSITE IS NOT OPENING AND YOU GET AN ERROR MESSAGE, HERE ARE SOME OF THE STEPS TO TROUBLESHOOT THE PROBLEMS : 

1) CHECK THE INTERNET CONNECTION AND RESTART THE ROUTER 

2)CHECK THE WEB ADDRESS AND SEE IF THERE IS ANY MISTAKE IN WEB ADDRESS 

3) LOAD WEBSITE FROM OTHER BROWSER 
What according to you is difference between Bluetooth and Wifi? 	BLUETOOTH MEANS SENDING FILES AND DATA WITHOUT CABLES WHEREAS WIFI PROVIDES INTERNET CONNECTIVITY. 

BLUETOOTH IS USED TO CONNECT IN SHORT TERM RANGE WHEREAS WIFI HAS HIGH RAGE OF CONNECTIVITY 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	THE DIFFERENCE BETWEEN A GOOD AND GREAT CUSTOMER SERVICE IS THE DEDICATION TO RESOVLE THE ISSUES FACED.BY THE CUSTOMERS WITH EASE AND SATISFACTION. 
What according to you makes you a good candidate for customer service or technical support job? 	BEING FROM A GENERATION WHERE HAVING A GOOD KNOWLEDGE ABOUT TECHNOLOGIES IN THE MARKET . I AM COOL AND CALM CANDIDATE TO DEAL WITH THE CUSTOMER ENQUIRIES IN A MOST SATISFACTORY LEVEL. 
THESE ARE SOME OF THE POINTS WHICH MAKES ME A SUITABLE CANDIDATE FOR THE JOB. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4