Subject: Tech Support Candidate - Charu Gupta
From: Charu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:50:47 -0400

| | Tech Support Test

Name | Charu Gupta
E-mail | [email-masked]
Phone Number | (+91) 9650772737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 36 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will refresh the page.
2. I will close the window and will reopen it.
3. I will consider checking my network/wifi.

What according to you is difference between Bluetooth and Wifi? | Bluetooth helps in transfering data within a short range of distance from one device to another, whereas wifi is a high speed internet provider.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service -
Happy and satisfied customer
Loyal customer
Respond to the customer needs quickly, asap
Going a little extra for the customer
Being patient and polite with the customers
Be friendly and listen to the customers' need/requirement

What according to you makes you a good candidate for customer service or technical support job?

1. I have a very friendly attitude.
2. I am very soft spoken.
3. I have a good command over english and hindi.
4. I have problem solving skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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