Subject: Tech Support Candidate - Sarvesh Rawat
From: Sarvesh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:46:40 -0400

| | Tech Support Test

Name | Sarvesh Rawat
E-mail | [email-masked]
Phone Number | (+91) 9582111217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kaushambi, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer care Executive | 25 April | 24700
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i will check interent connection is up and running?
I will also check wi-fi connection and router Lights(red, green).
Then, i will check is there any cookies blocked which shows in top right side.

What according to you is difference between Bluetooth and Wifi?

In bluetooth, we can connect devices.
Wifi - we can access internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service- making them just satisfied by speaking point to point. We only follow company policy.

Great Customer service- we are serving and going extra mile for their resolution. Here, we give extra information, so that Cx will not need to call again. Here, we put ourself in Cx shoes and understand their pain.

What according to you makes you a good candidate for customer service or technical support job?

Who resolve their issue and come up with the resolution in given TAT.
One who takes proper follow up. In order to save Customer time.(email/chat/call)

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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