Subject: Tech Support Candidate - Rajeev Sharma
From: Rajeev Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 06:43:54 -0400

| | Tech Support Test

Name | Rajeev Sharma
E-mail | [email-masked]
Phone Number | (110092) 8810360462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MAGICBRICKS | CUSTOMER SERVICE EXECUTIVE | NA | NA
Previous Employer 1 | CONVERGYS | SENIOR CUSTOMER SERVICE REPRESENTATIVE | 9/2018 | NA
Previous Employer 2 | GENPACT | SENIOR PROCESS ASSOCIATE | 7/2016 | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will analysis the error and also check my internet connection if my internet connection is working fine then I'll delete all the temporary files by using command in run then I will try to open that website in internet explorer.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to connect devices without using cable and wires.
Wi-Fi helps you to provide the high speed internet connection by using the cable and you can connect many devices through Wi-Fi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means to resolve the  customer queries and keeping your customer satisfied but the great customer service to provide the appropriate solution to the customer queries and keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Good candidate for customer service will always ready to provide all the support to customers.
Technical support job means to provides the all technical support related to the computer, websites, IP addresses and many more.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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