Subject: FW: Tech Support Candidate - Tarunesh Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 May 2020 10:03:06 +0000

Do first round as discussed

From: Tarunesh Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 May 2020 at 1:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tarunesh Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tarunesh Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8368216944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi, Dwarka
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Krivik global solutions         Team lead       March 15th      40
Previous Employer 1
Previous Employer 2
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     If it’s about DNS error then i would like to check computer’s host files. I have resolved these ki d of issues by doing that. If its related to some other errors lets say java or flash or script error. Then may check java or flash permissions or i might reset the browser. It depends on the exact error which we are getting.
What according to you is difference between Bluetooth and Wifi? Bluetooth helps you to connect bluetooth enable devices such as mouse, keyboard, speakers etc. Whereas wife helps you to get connected to internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is where you follow all the rules & regulations and handle customers queries in a polite manner. Great customer service is when you go extra mile to retain your customers. For example; you need to creat a great bond with your customers. You need to go extra mile if they are asking for help that doesn’t come under your company. If the customer is not tech savvy and you’re following the same protocol to help him/her fix the issues. It wont work the same hence customer might get irritated. So always see what kind of customer you’re dealing with and proceed accordingly. I have tried this method and most of the time i was appreciated.
What according to you makes you a good candidate for customer service or technical support job? I have been helping young, mid age and aged clients for years. I have great technical mind set. I can resolve issues that doesn’t exist in our knowledge base. I’m polite and Hardworking person. In my previous organisation there was a time when i had to work 7 days a week constantly for 3 months no off due to shortage of employees. I served as a team lead and i worked on my own. I believe my years of experience and my knowledge about this profile makes me a suitable candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  4