Subject: Tech Support Candidate - Anjali Rai
From: Anjali Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 05:02:53 -0400

| | Tech Support Test

Name | Anjali Rai
E-mail | [email-masked]
Phone Number | (201308) 6388687761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergiser it private limited | Customer service executive | 15 December 2019 | 11,134
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The website has migrated to a new address.
You are having issues with your network connection.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables while With Fi provides high speed access to the internet.Bluetooth is a wireless technology standard that is used to exchange data over short distances while With Fi is better suited for operating full scale network

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer service is that you are probably only barely keeping your customers satisfied.
In other hand great customer service is that in which you are not only keeping them satisfied- you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Stress management.
Patience.
Enthusiasm.
Customer Empathy.
Flexibility.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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