Subject: Tech Support Candidate - ANKIT SINHA
From: ANKIT SINHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 09:02:44 +0000

| | Tech Support Test

Name | ANKIT SINHA
E-mail | [email-masked]
Phone Number | (823001) 7979788494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GAYA, BIHAR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if i can load another website like google.com or mozilla.org.
If i can open another site, skip down to The problem only happens with certain websites.
If i can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site i was having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and Wi-Fi are both methods that provide wireless communication, but the difference between the two mainly stems from what they are designed to do and how they are used. The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – For one reason or another, our customer is irate and i have to deal with it. While they are being offensive and it was not our doing, I work to the best of our ability to help them.
Great Customer Service – First, I apologize, even if I had nothing to do with why they are upset. I accept responsibility. Let them know I will work to resolve this and actively search for ways to turn their frustration into satisfaction.

What according to you makes you a good candidate for customer service or technical support job? | Customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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