Subject: Tech Support Candidate - Siddhartha Gupta
From: Siddhartha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 08:33:07 +0000

| | Tech Support Test

Name | Siddhartha Gupta
E-mail | [email-masked]
Phone Number | (91) 9899281631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Waffles House Cafe | Owner | Present | 20000
Previous Employer 1 | High End Infratech Private Limited | CRM | 2014 | 15000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If www.ndtv.com is not opening up, I will open another tab and check by opening other websites like google.com etc.
2. If it's not opening up too then I will open another browser and try opening up my website.
3. If the website comes up then it means problem was with previous browser and if not then I will check my internet connectio as might be that's faulty and giving trouble.
4. Then I will try to fix internet unstability isuues first and then will try again.
4. If now google is working but ndtv is still giving trouble then it means there might be some firewall that's not letting the website open.
5. I will go to settings and check the firewall settings and make it to allow all websites in advance settings section.
6. Now again will try to access, it will work this time, if not then I will check for any proxy server settings.
7. If there are some proxy settings then I will uncheck those and try again.
8. I will be able to open the website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and Wifi both methods to provide wireless communication. Difference between both of them are :-
1. Bluetooth is primarily used to connect devices primarily without cable over short distancs between two mobile phones or laptops.
2. Wifi provides high speed access to the internet.
3 Security of Bluetooth is less as compared to Wifi .
4. Bluetooth supports less amount of users whereas Wifi supports large amount of users.
5.Bluetooth requires low bandwidth, Wifi requires high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Main difference between good customer service and great customer service is that in good customer service you are barely keeping your customers satisfied where as in great customer service you are not only keeping them satisfied but you are keeping them loyal.
2. Good customer services responds to the customer needs whereas, great customer service anticipates the customer's needs.

What according to you makes you a good candidate for customer service or technical support job?

First of all I have an experience in customer handling from my first job and then from the cafe that I was handling where I used to deal with different kind of customers everyday.
I am patient enough to deal with all kind of customers, I am compassionate, friend nature having good communication skills and have technical knowledge as well.
I have an ability to be relatable with my customers which increased trust between  customer and executive.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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