Subject: Tech Support Candidate - Prashant Verma
From: Prashant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 04:26:01 -0400

| | Tech Support Test

Name | Prashant Verma
E-mail | [email-masked]
Phone Number | (91) 9997189498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Budaun UP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Usha telelink | Rf engineer | | 22000
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i am checking my internet connection and then refreshing the page, after that the problem is not resolved than i will check the url is correct or not on other browser.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for file transferred while wifi is used to access internet connection on laptop or mobile phone.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is that if we respond him in given time period while great customer is that if we respond him in quick manner.
What according to you makes you a good candidate for customer service or technical support job? | My patients and the knowledge which i was taken by in graduation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |