Subject: Tech Support Candidate - Sintoo Kumar
From: Sintoo Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 08:21:48 +0000

| | Tech Support Test

Name | Sintoo Kumar
E-mail | [email-masked]
Phone Number | (+91) 8802172754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Future Point Private Limited | Technical Support | 19 feb 2020 | 16000
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check your internet connection.
Check any cables and reboot any routers,modems or other network devices you may be using.
If problem persists then allowed to access the network ,try removing it from the list and adding again.
Again problem persist then check your proxy server.
Check your proxy setting or conatct your network administrator to make sure the proxy server is working. If you don't believe you should be using proxy server , go to the setting menu then show advance setting then change proxy setting then LAN setting and deselct " use  a proxy server for your LAN"

What according to you is difference between Bluetooth and Wifi?

Bluetooth and Wifi are both methods that provide wireless communication.The main difference is that Bluetooth is primarily used to connect devices without using cables,while Wifi provides high-speed access to the internet.
Bluetooth is a wireless technology that is used to exchange data over short distance.Wifi range is quite a bit larger than the very short range within which bluetooth devices communicate, as wifi signal can be accessed upto 300 feet away .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service- A prospect is on the phone and ask a question ,you don&#039;t know the answer to. You put them on hold to find the answer and then come back to them with it.
Great Customer Service- You explain you don't know the answer will get them the answer.

What according to you makes you a good candidate for customer service or technical support job? | Problem solving skill and passion for the role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |