Subject: Tech Support Candidate - Shalika Patel
From: Shalika Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 08:19:32 +0000

| | Tech Support Test

Name | Shalika Patel
E-mail | [email-masked]
Phone Number | (91) 7011055062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Quality Analyst | 7 March | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Na

What according to you is difference between Bluetooth and Wifi?

Bluetooth - where 2 devices connected within 1 meter of area.
Wifi- multiple devices connected

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means where we are giving the resolution
Great means where we are providing complete satisfaction to the customer.

What according to you makes you a good candidate for customer service or technical support job? | To provide complete customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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