Subject: Tech Support Candidate - Naim Ullah Siddiqui
From: Naim Ullah Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 04:14:06 -0400

| | Tech Support Test

Name | Naim Ullah Siddiqui
E-mail | [email-masked]
Phone Number | (91) 7007546398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Okhla

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nulife Consultant Pvt. Ltd | Sale Executive | 30th April 2020 | 17500
Previous Employer 1 | University Living | Inside Sale Associate | 10th July 2019 | 27123
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. |

What according to you is difference between Bluetooth and Wifi?

The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.

Bluetooth is a wireless technology standard that is used to exchange data over short distances less than 30 feet, usually between personal mobile devices.

Wi-Fi has some similar applications to Bluetooth, such as setting up a network. It is also a wireless standard, but rather than being designed to communicate between devices, it serves to wirelessly connect devices to the internet networks such as a corporate local area network (LAN).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

To understand the difference between good and great customer service better take an example.

Good customer service - For one reason or another, your customer is irate and you have to deal with it. While they are being offensive and it was not your doing, you work to the best of your ability to help them.

Great customer service - First, you apologize, even if you had nothing to do with why they are upset. You accept responsibility. Let them know you will work to resolve this and actively search for ways to turn their frustration into satisfaction.

What according to you makes you a good candidate for customer service or technical support job?

According to me I a good candidate for Customer service or technical support because I had about 1-year of experience in inside sales and customer service where I had to deal with the customer globally and try to figure out there requirement and suggest them with the best option. And also help them after service if they required which build trust and loyalty with the customer.
I am professionally qualified for a particular job role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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