Subject: Tech Support Candidate - Apeksha Sharma
From: Apeksha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 04:13:38 -0400

| | Tech Support Test

Name | Apeksha Sharma
E-mail | [email-masked]
Phone Number | (+91) 7869140939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connectivity whether its working .Apart from this i will check with other browser and try to open website there.

What according to you is difference between Bluetooth and Wifi?

Bluetooth facility enables to share files media docx or we can connect with speaker to hear in loud voice through this facility but can't share internet with one device to other.
While with wifi facility we can share internet which is most significant now a days from one device to another without any problem.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to be a good listener and  sorter. It means good customer service executive will listen all of problems or queries of customer and will put efforts in sorting out and resolving issues within sometime.
Where as Great customer service provider  first of all Greet customer the he/she will listen properly to customer demands ,queries and all issues, then one by one he/she will try to solve problem related to issue very immediately within a few time and with proper customer satisfaction.

What according to you makes you a good candidate for customer service or technical support job?

One of the most important feature of good candidate for this service is better communication skills and of course knowledge related to computer skills too.
As far as i believe my qualification is matching with the profile and i will try to give my best for this position if i get an opportunity.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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