Subject: Tech Support Candidate - ABHAY SINGH BISHT
From: ABHAY SINGH BISHT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 04:12:54 -0400

| | Tech Support Test

Name | ABHAY SINGH BISHT
E-mail | [email-masked]
Phone Number | (91) 707170749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | jdgfjgfd

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth requires bluetooth adaptor on all devices for connectivity whereas wifi requires wireless adapteron all devices and wireless router for connectivity
2. Bluetooth consumes low power whereas wifi consumes high power
3.Bluetooth requires low bandwidth whereas wifi requires high bandwidth
4. Radio signal range of bluwtooth is 10 m whereas in wifi it is 100 m.
5. Bluetooth is less flexible whereas wifi supports large amount of user

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service means just resolving customer concern but when it comes to excellent customer service means making sure about customer satisfaction and customer should not face same problem again.

Excellent customer service: Customer satisfaction

What according to you makes you a good candidate for customer service or technical support job?

I am absolutely fit for Technical support role
as i love to deal with networking issues,love to solve people issues.
Im good at technical knowledge of computers hardware and internet troubleshooting
And afterall love to troubleshoot

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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