Subject: Tech Support Candidate - Ashwin Prasad
From: Ashwin Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 04:11:24 -0400

| | Tech Support Test

Name | Ashwin Prasad
E-mail | [email-masked]
Phone Number | (121001) 8373932383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. See whether problem is out of your hands. The website may be not right now.
2. I will try another web browser to see whether the error is due to my browser or something else.
3. I will try the IP address.
4. Alter host file

What according to you is difference between Bluetooth and Wifi?

Wireless Fidelity-
1. It require wireless adapter on all devices and wireless router for connectivity.
2. It consumes high power.
3. It provide better security.
4. It support large amount of users.
5. It require high bandwidth.
6. It&#039;s range is hundred metre

Bluetooth-
1. It requires Bluetooth adapter on all devices for connectivity.
2. It consumes low power.
3. It provide less security.
4. In this limited users are supported.
5. It require low bandwidth.
6. Its range is ten width.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service-
A prospect is on the phone and asks you a question you don't know the answer to. You put them on hold to find the answer and then come back to them with it.
Great customer service-
You explain you don't know the answer but will get them the answer

What according to you makes you a good candidate for customer service or technical support job?

The main goal of technical support is to provide help and advice to customers about products and I believe am good in it.
A great technical support profession candidate must be able to solve customer needs as quickly and efficiently as possible.
I understand how applicants go about solving customer issues because its critical to customer retention and business success.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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