Subject: Tech Support Candidate - Shivam Shandilya Shivam
From: Shivam Shandilya Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:54:13 -0400

| | Tech Support Test

Name | Shivam Shandilya Shivam
E-mail | [email-masked]
Phone Number | (0120) 9319960347
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na |
Previous Employer 1 | Intertek India Pvt Ltd | Business development executive | 21 Nov 2016 | 26
Previous Employer 2 | Reliance Ltd | Production Engineer | 20 Oct 2015 | 22

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check what kind of error is showing on the page. If the error is 404 not found, it will be because of the servers of the sites where it is hosted and that is not upto us to resolve and the problem will be solved in few seconds itself.If the problem is due to network connectivity, I will first check my internet connection whether I am using wifi or through bluetooth, I will also check the connectivity on the router or the phone through which I am using the internet. After this I will refresh the page and the problem will be resolved.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is an essentially wireless technology to connect and exchange data over short distances usually between personal mobile phones while wifi is essentially used to provide internet connection over long distances and wifi is also more secure than bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me in &#039; Good Customer Service &#039;, we are providing our customers whatever they want,whenever they want,means we keep our customers satisfied, but in &#039; Great Customer Service &#039; , our customers will not only be satisfied but they will be loyal to us in the future also , they will only want to get our services because of the trust we built. Also a &#039; Great Customer Service &#039; will include - Great communication skills, Patience, Flexibility and Customer empathy. These traits will definitely earn us a &#039; Great Customer Service &#039;.

What according to you makes you a good candidate for customer service or technical support job?

I think I am a deserving candidate for this role because -
1)  I am good at keeping patience.
2) I have excellent listening power.
3) I am enthusiastic about what I do.
4) I have excellent communication skills.
5) I am flexible and very good at stress management.
6) I have a very good understanding power ,I can put myself in customer&#039;s shoes and understand their problem more easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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