Subject: FW: Tech Support Candidate - Akash Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 May 2020 07:44:54 +0000

Rejected

From: Akash Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 May 2020 at 1:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akash Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akash Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8433306233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      saket metro station
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     Firstly checking what is the problem?
The internet connection of the computer.
Gathering more details to the problem of (www.ndtv.com) Checking correct url and proxy settings.
If the current url working on another browser you can check with proxy setting browser. After finding the problem we can troubleshoot.
What according to you is difference between Bluetooth and Wifi? Both are used to connect to device wirelessly.
Bluetooth are used for providing wireless communication through radio signals. Bluetooth is short range network.

Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service – A prospect is on the phone and asks you a question you don’t know the answer to. You put them on hold to find the answer and then come back to them with it.
Great Customer Service – You explain you don’t know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right back. If they want to be called back, you get the answer and call back within minutes with the answer, letting them know they are a priority.
What according to you makes you a good candidate for customer service or technical support job? As i am a learner. I suppose grow up is all about life. I am excited to see there’s a lot of opportunity to use advanced computer skills in this position. Being able to build my skills and continue to develop in a growing company is important to me, and there seems to be long-term opportunities here.
On a scale of 1 - 5 please rate your fluency in spoken English  3