Subject: Tech Support Candidate - Kanchan Tyagi
From: Kanchan Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 07:44:49 +0000

| | Tech Support Test

Name | Kanchan Tyagi
E-mail | [email-masked]
Phone Number | (201206) 7351913618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muradnagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Executive | 15 may | 24700
Previous Employer 1 | Yashoda hospital ghaziabad | Executive | 15 July | 15000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check my internet connection. If there is no issue with the network then I'll delete my browser history, cache and cookies. If the problem continues, at last I'll try to open the website in incorgonite mode.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances, usually between personal mobile devices.
Wi-Fi has some similar applications to Bluetooth, such as setting up a network or printing and transferring files. It is also a wireless standard, but rather than being designed to communicate between devices, it serves to wirelessly connect devices to the internet or Ethernet networks such as a corporate local area network (LAN). Its range is quite a bit larger than the very short range within which Bluetooth devices communicate

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.
A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

What according to you makes you a good candidate for customer service or technical support job? | Being understandable and proactively asking questions in order to resolve the query as soon as possible. Be a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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