Subject: Tech Support Candidate - ANUBHAV PATHAK
From: ANUBHAV PATHAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 May 2020 03:40:25 -0400

| | Tech Support Test

Name | ANUBHAV PATHAK
E-mail | [email-masked]
Phone Number | (+91) 9643262745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 21

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Terix International | Senior Response Center Technician | 02/06/2020 | 32,000
Previous Employer 1 | Na | Na | Na | Nq
Previous Employer 2 | Na | Na | Na | Na

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Ping to check if a server, website, or device is “alive” and responding.
2) UseTraceroute in order to pinpoint where a connection is broken.
3) Open a new tab and check to see if I can load another website like google.com.
4) If it&#039;s not working then I will launch with other web browser.
5) If the site doesn&#039;t work in another browser, I will clear the cookies and cache and try again.
6) Now I will try again if the website is working or not , if all other websites are opening and my desired website is not opening then there will be some server issue from domains end.

What according to you is difference between Bluetooth and Wifi?

Bluetooth  and wifi both share the same band, 2.4 Ghz but are designed for different purposes. Wi-Fi also can operate on the 5 Ghz band (802.11A).
Bluetooth has a shorter range, a max of about 30 feet (10 meters) or so, and is mostly used for connecting wireless devices such as keyboards, mouse, headphones, speakers, etc. to phones, computers, smart televisions, motor vehicles, tablets, etc. Under the right conditions and hardware, bluetooth could also tether an internet connection at a lower speed.
Wi-Fi on the other hand is mostly used to connect wireless devices to a network, including the internet. This includes phones, computers, smart televisions, printers, tablets, tablets, etc. The speed and range of Wi-Fi is much greater than bluetooth. Speeds of several Gbps and ranges approaching a mile are possible with the right location, internet service plan and antenna. Typical ranges vary between 60 feet (20 meters) and 300 feet (100 meters).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing “good” customer service and delivering “great” customer service is that, we are keeping our customer loyal by providing excellent service rather than jus satisfying customer need.The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, service are those that typically go the “extra mile” in the way they treat their customers.This may include doing simple things like calling with an Estimated Time of Arrival when they are approaching the limits of their normal on-site response times, or following-up after a service call to explain why an equipment failure may have occurred in the first place, and how to possibly avoid it from happening again in the future.Service providers that merely offer “good” customer service are probably doing virtually all of the same things that those providing “great” customer service are doing. However, the single most important thing that distinguishes the “great” providers from the “good” providers, is that they also communicate better with their customers.

What according to you makes you a good candidate for customer service or technical support job?

Should be patience enough whenever dealing with customers.
Empathize with customer in order to understand the issue and take ownership.
Communication skills: should have good communication skills so the information cannot be omitted.
Should be flexible to work in 24/7 environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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