Subject: FW: Tech Support Candidate - Dhirendra Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 May 2020 07:36:12 +0000

Rejected

From: Dhirendra Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 May 2020 at 1:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dhirendra Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dhirendra Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8375858812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Agra UP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Raynatours LLC  Destination Consultant  NA      80000
Previous Employer 1     Etech Global Services   Customer Service Representative Nov 2014        21000
Previous Employer 2     Panda Watertech Pvt Ltd Sales Executive         Aug 2012        11000
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     In such case, I will first try to open another website to check if the error is due to poor internet connection. If it works without error then move on to next step.
Next, I&#039;ll try to open the same website in another browser. In case it doesn&#039;t work there too then will clear the cookies and cache. In general, most of the errors should be rectified by above steps.
What according to you is difference between Bluetooth and Wifi? Bluetooth is a a mode of connecting two separate devices without cable. Wifi on the other hand is a technology to provide high speed internet access. The  range of bluetooth is limited to a short distance.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is such in which the client&#039;s expectations are met. It emphasizes on customer&#039;s satisfaction. The efforts are made to satisfy the client&#039;s demands. No special arrangements are done to make the customer feel extra special. However, Great Customer Service is the concept of exceeding the client&#039;s expectations and making the client loyal to your services.
What according to you makes you a good candidate for customer service or technical support job? I am a good listener and believe an customer service candidate should have it as major skill. Also, my experience in the previous job has enhanced my ability to solve customer issues by providing logical solutions. A good communication skills make me a good fit for this role in your company.
On a scale of 1 - 5 please rate your fluency in spoken English  5